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Shipping and Delivery

At TYNOVA, we understand the excitement of receiving new toys! We're committed to providing a smooth and reliable shipping and delivery experience for all our customers. Please review our shipping and delivery policy below:

1. Order Processing Time:

  • Orders are typically processed within 0-2 business days (Monday-Friday, excluding holidays) after payment confirmation.
  • During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience.  
  • You will receive an email confirmation with your order details and tracking information once your order has been shipped.  

2. Shipping Methods & Carriers:

  • We partner with reputable shipping carriers such as Delhivery, Expressbees, DHL to deliver your orders.
  • Shipping methods available include Standard Shipping.
  • The shipping method selected at checkout will determine the estimated delivery time and cost.

3. Shipping Costs:

  • Shipping costs are calculated based on [Factors, e.g., order weight, package dimensions, destination, and selected shipping method].
  • We offer Free Standard Shipping on orders over ₹399, Flat Rate Shipping of ₹49.
  • Shipping costs will be displayed at checkout before you complete your purchase.

4. Estimated Delivery Times:

  • Estimated delivery times vary depending on the shipping method and destination.
  • Standard Shipping: 3-10 business days.
  • Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to unforeseen circumstances, such as weather conditions or carrier delays.
  • We will provide a tracking number so you can monitor your package's progress.

5. Shipping Destinations:

  • We currently ship to All over India.
  • Please check the shipping destination section during checkout to confirm we ship to your location.
  • For international orders, customers are responsible for any customs duties, taxes, or import fees that may apply.

6. Tracking Your Order:

  • Once your order has shipped, you will receive an email with a tracking number and a link to track your package.
  • You can also track your order by visiting Orders section on our website and entering your tracking number.  

7. Delivery Issues:

  • Incorrect Address: Please ensure that you provide the correct shipping address at checkout. We are not responsible for packages delivered to incorrect addresses provided by the customer.  
  • Lost or Damaged Packages: If your package is lost or damaged during transit, please contact us immediately at tynova.toys@gmail.com or +918304937460. We will work with the shipping carrier to resolve the issue.  
  • Delivery Delays: While we strive to deliver your orders on time, delays may occur due to unforeseen circumstances. We appreciate your understanding and patience.
  • Signature Required: For high value items, a signature might be required upon delivery.

8. Order Changes & Cancellations:

  • If you need to make changes to your order or cancel it, please contact us as soon as possible.
  • Once an order has been shipped, we are unable to make any changes or cancellations.  

9. Contact Us:

  • If you have any questions or concerns about our shipping and delivery policy, please contact us at:
    • Email: tynova.toys@gmail.com
    • Phone: +918304937460